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Q. Who is Beauty Salon?
Beautysalon.com.au is a joint venture between Australian owned Golden Beauty and an overseas corporation Whitton International Trading Inc., for the purposes of providing an extensive range of beauty products and accessories for customers throughout the globe. To cater for the needs of our Australian customers, our goal has been to
provide the ability for a variety of Australian beauty merchants to
advertise and sell their goods through a reliable and easy to use
website without the added expensive of developing their own
web presense, saving many businesses time and money which enables them to pass the savings onto customers. As the marketplace is a global one, and to best suit the needs of our international customers we have partnered with Amazon for product warehousing, order fulfillment and customer service on a wide range of goods and services. All Amazon products added to cart will be handled by Amazon's top rated service and support staff.
Q. Why are there two shopping carts?
One shopping cart tracks customer preferences to purchase products directly from Amazon for delivery to most international destinations, the other shopping cart tracks goods advertised by our Australian merchants, for this reason it's not possible to combine the shopping carts because the transactions involve processing transactions from different merchants and gateway providers. Products sold through Amazon and through Beauty Salon are clearly marked and separate, with Beauty Salon products appearing in the top display box and Amazon products appearing on the bottom display box.
Q. Can the Australian product range be shipped to international destinations?
At this time orders to international destinations is limited to New Zealand, United States and the United Kingdom, however plans are to widen the distribution to most international destinations.
Q. How are my orders tracked and processed?
For our Australian customers there are four (4) different methods of payment which include Credit Card, BPAY, PAYPAL and Direct Deposit. For all Amazon products
added to cart will be handled by Amazon's top rated service and support
staff. All the products that you add to our local cart will be tracked
and when you decide to checkout you will be take to the Amazon customer
login page, once you login the items you have choosen will appear in
your Amazon cart ready for checkout. Q. How quickly can I expect my order?
For the Australian product range, orders a generally processed the same day and delivery can take between 3-7 days depending on your proximity to our merchants. For Amazon orders, when you place an order, you will receive an estimate of
shipping and delivery dates for you based on the availability
of your items and the shipping options you choose. Shipping
date estimates will appear in the order form. After placing
your order, you will receive both shipping and delivery date
estimates in the order confirmation e-mail and in the order
summary in Your Account. Our goal is to provide our customers with the most complete beauty product range at the best possible price, in the most efficient manner possible.
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